[rt-users] Re: Custom field problem

Tue Jul 24 12:59:10 EDT 2007

Sean,

Maybe you can show us the values (or equivalents) you're trying to allow for
the "Select one value" type.

I think if the validation string didn't match any of the values you've
entered as options, defaulting to no value wouldn't be a horrible thing for
RT to do.

Also: what's wrong with using the (?#Mandatory). string as is?  the "."
means that something other than null has to be selected... This is the only
capacity I have used the mandatory requirement with, but it does work fine.
In the string you included it would only allow values with 1 letter A-Z ie
("Q")to be entered...  change to (?#Mandatory)(^[A-Z]+$) to allow more
ie("Quit")...

Apologies if I'm telling you things you already know.

Forrest

On 7/24/07, Sean <stroke_of_death at yahoo.com> wrote:
>
> Hi Forrest,
>
> I havn't really made any customizations surrounding the custom field area.
> I have added
> RTx::Statistics, and RTx::AssetTracker, the calender extension, and thats
> it as far
> as customizations above and beyond the normal RT.
>
> For the "Ticket" vs "Ticket Transaction" type, I am referring to:
> I click "configuration" then "Custom Fields" then click on the custom
> field I have created
> I see "Name", Description", "Type", "Applies to", "validation", a checkbox
> for enabled,  "link values to" and "Include page"
> The "Ticket" vs "ticket transaction" types are under "Applies to", under
> "Applies to" you can
> choose Tickets, Groups, Users, Assets, Ticket Transactions
>
> If you choose ticket, when you look at a ticket, you can see the custom
> value there. If I choose ticket transactions, you don't see the custom field
> in the main ticket page, but if I were to click "Resolve", it shows up
> there. It also shows up under "basics"
>
> I have tried with "Select one value" as there are a limited list of 7
> different values I need the user to choose from, and Enter one value would
> be freeform, and the reg-ex involved in the validation would be
> extrodinarily complicated and wouldn't be very easy to change, so I need to
> stick with the "select one value" type.
>
> It defaults to (no value) - right now the Validation field says:
> (?#Mandatory)(^[A-Z]) - I have tried adding various things after the
> "(?#Mandatory)"
> so perhaps my validation string is wrong?
> The values to select between are all one letter words beginnning with
> captial letters.
>
>
> ----- Original Message ----
> From: Forrest Blount <forrestarthur at gmail.com>
> To: Sean <stroke_of_death at yahoo.com>
> Cc: Andreas Vögele <avo at trustsec.de>; rt-users at lists.fsck.com
> Sent: Tuesday, July 24, 2007 9:54:12 AM
> Subject: Re: [rt-users] Re: Custom field problem
>
> Validation works fine in our system, as do the Mandatory fields... I think
> we need more information regarding how your system is customized...  For
> instance, what do you mean you've tried this on custom fields of "Ticket"
> and "Ticket Transaction" types.  These types aren't available in our 3.6.4version, so I'm guessing they've been added/modified which might be breaking
> the validation/mandatory functions.
>
> Have you tried either with a basic "Enter one value" or "Select one value"
> type custom field?
>
> Forrest
>
> On 7/24/07, Sean <stroke_of_death at yahoo.com> wrote:
> >
> > So there is no way to make having a value in a custom field mandatory?
> > I was hoping that the "validation" step would take care of this, but I
> > guess that doesn't
> > kick in until you manually enter something then it validates against
> > what you have selected or entered.
> >
> >
> >
> > ----- Original Message ----
> > From: Andreas Vögele <avo at trustsec.de>
> > To: rt-users at lists.fsck.com
> > Sent: Tuesday, July 24, 2007 2:16:12 AM
> > Subject: [rt-users] Re: Custom field problem
> >
> >
> > Sean writes:
> >
> > > All,
> > >
> > > Not sure if this is two seperate questions or not.
> > >
> > > I am running RT 3.6.4.
> > >
> > > I am trying to create a custom field that I want to be
> > > mandatory. Basically, Im not concerned if it's there when the ticket
> > > is created, but when my RT admins close the ticket (always through
> > > the GUI, not through email or anything) I want to make sure they
> > > have selected one of the values.  [...]
> >
> > You can write a scrip that reopens the ticket unless the custom field
> > is set.  This solution isn't nice but easy to set up.
> >
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