[rt-users] How to Auto Resolve tickets with no subject

[Dalal, Kamber Z (Kamber)]

I have written the following custom script to set the status of resolved
for tickets created via e-mail or web GUI, but missing subject.  Alas it
fails.

Condition: User Defined

Action: User Defined

Custom condition:

return 0 unless ($self->TransactionObj->Type eq "Create" &&
$self->TicketObj->Subject =""); 1;


Custom action preparation code:

return 1;


Custom action cleanup code:

$self->TicketObj->SetStatus( "resolved"); return 1;