[rt-users] rights for create ticket in queue drop down

[Roy El-Hames]

Thank you all for you responses ... I need to pay more attention to what 
rights are assigned on my system ..
Ruslan; I am not sure if I would agree with you about the 
CommentOnTicket right, there is a big difference between adding/ 
therefore seeing Comments and changing the status of a ticket ..
Thanks once more.
Roy
Ruslan Zakirov wrote:
> On 7/26/07, Roy El-Hames <rfh at pipex.net> wrote:
>> Kenn;
>> Thanks for this , a couple of questions:
>> If you have granted your users the SeeQueue right how are you stopping
>> them from seeing the ticket listings within a queue???
> only ShowTicket right allows you to see a ticket. For example user has
> SeeQueue and CreateTicket right, but has no ShowTicket, it's a valid
> setup. User can create ticket, but he get "you can not see newly
> created ticket". Role is good way (only way) to grant conditional
> rights, for example user has right X only if he's a requestor.
>
>> Its interesting your point about CommentOnTicket right , are you saying
>> if someone have ModifyTicket  they can Comment on a ticket .. I think
>> this is broken, because I am sure you want some users (like customers)
>> to modify a ticket (change status etc ) but not add / see comments?
> Adding more rights make things more complicated we're trying to balance.
>
>>
>> Roy
>>
>> Kenneth Crocker wrote:
>> > Roy,
>> >
>> >
>> >     We are getting ready to move to RT 3.6.4 and are testing just
>> > about everything (we believe in heavy regression testing as well as
>> > for the new stuff) and have learned a few new things about privileges.
>> > the "SeeQueue" right basically lets a person create a ticket in that
>> > Queue (via drop-down if they also have the "CreateTicket" right for
>> > that Queue). The "ShowTicket" rights seems to be related to a user
>> > finding tickets via Search/Query. For us, we allow some users to
>> > "SeeQueue" and "CreateTicket" so they can create tickets but they
>> > cannot find the tickets individually when in the web. Together, they
>> > allow a person to create and look at the tickets. We give those rights
>> > at the Role "Requestor" level per Queue (different Queue's want
>> > different levels of visibility for their users). "ShowComments",
>> > "CommentOnTicket", and "ShowOutgoingEmail" are rights we reserve for
>> > our support groups along with "ModifyTickets", etc. (BTW, the
>> > "CommentOnTicket" is superfluous if the "ModifyTicket" is granted).
>> > Hope this helps.
>> >
>> >
>> > Kenn
>> > LBNL
>> >
>> > Roy El-Hames wrote:
>> >> Hi there;
>> >>
>> >> What rights should be granted to users on queues so these queues are
>> >> visible from the New Ticket in Drop down ..
>> >> and also from the Queue drop down in the Basics section ..
>> >> What I want is for some users to be able to create tickets and move
>> >> tickets to a particular queue, however they should n't see the ticket
>> >> listing or search in any of these queues (ie the SeeQueue right shows
>> >> more that I would like) ..
>> >> Any pointers will be appreciated ..
>> >>
>> >> Roy
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>