[rt-users] Problem with OnQueueChange scrip

[Mathew Snyder]

I had actually tried the queue specific scrip but it wasn't working so I changed
it to a global thinking that was the problem.  That didn't work either.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Roy El-Hames wrote:
> Hi Mathew;
> 1- What don't you create a queue scrip/template instead of global one,
> ie create you scrip with
> 
> Condition: On Queue Change
> Action: Notify Requestors
> Template: Global template: MoveToCCEng
> Stage: TransactionCreate
> 
>  in/on your CCEng Queue
> 
> 2- If you have a defined Condition or/and action then the system wont
> look in the custom boxes .. if you want custom condition then change the
> Condition to User Defined.same for Action etc ..
> 
> Regards;
> Roy
> 
> Mathew Snyder wrote:
>> I've created my template under Global.  I've also set under Global the
>> scrip with:
>> Condition: On Queue Change
>> Action: Notify Requestors
>> Template: Global template: MoveToCCEng
>> Stage: TransactionCreate
>>
>> I need this to fire off only when a ticket is moved to the CCEng
>> queue.  I'm
>> guessing that I need a Custom Condition which will check that the
>> queue is
>> actually the one in question.  However, I don't think I know what I
>> should be
>> making it look like.
>>
>> Perhaps
>> if (($self->TransactionObj->Type eq "Queue") and
>> ($self->TransactionObj->NewValue eq "CCEng")) {   
>>     return 1;
>> }else{
>>     return undef;
>> }
>> is what I'm looking for?  But that doesn't work either.
>>
>> Can someone shed some light please?
>>
>> Thanks,
>> Mathew
>>   
> 
>