[rt-users] Problem with OnQueueChange scrip

[Roy El-Hames]

Mathew;
Just apply the same you have there:

Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate

as a queue script on your CCEng queue and it should work, my guess is your template not working as a test a default template and see if it works .. 

Good luck ;
Roy 



Mathew Snyder wrote:
> I had actually tried the queue specific scrip but it wasn't working so I changed
> it to a global thinking that was the problem.  That didn't work either.
>
> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
> Roy El-Hames wrote:
>   
>> Hi Mathew;
>> 1- What don't you create a queue scrip/template instead of global one,
>> ie create you scrip with
>>
>> Condition: On Queue Change
>> Action: Notify Requestors
>> Template: Global template: MoveToCCEng
>> Stage: TransactionCreate
>>
>>  in/on your CCEng Queue
>>
>> 2- If you have a defined Condition or/and action then the system wont
>> look in the custom boxes .. if you want custom condition then change the
>> Condition to User Defined.same for Action etc ..
>>
>> Regards;
>> Roy
>>
>> Mathew Snyder wrote:
>>     
>>> I've created my template under Global.  I've also set under Global the
>>> scrip with:
>>> Condition: On Queue Change
>>> Action: Notify Requestors
>>> Template: Global template: MoveToCCEng
>>> Stage: TransactionCreate
>>>
>>> I need this to fire off only when a ticket is moved to the CCEng
>>> queue.  I'm
>>> guessing that I need a Custom Condition which will check that the
>>> queue is
>>> actually the one in question.  However, I don't think I know what I
>>> should be
>>> making it look like.
>>>
>>> Perhaps
>>> if (($self->TransactionObj->Type eq "Queue") and
>>> ($self->TransactionObj->NewValue eq "CCEng")) {   
>>>     return 1;
>>> }else{
>>>     return undef;
>>> }
>>> is what I'm looking for?  But that doesn't work either.
>>>
>>> Can someone shed some light please?
>>>
>>> Thanks,
>>> Mathew
>>>   
>>>       
>>     
>
>