[rt-users] Create new ticket as stalled

Gene LeDuc gleduc at mail.sdsu.edu
Fri Jun 1 11:03:37 EDT 2007


Will an OnCreate scrip that stalls the ticket work for you?  If so, use 
this as the user-defined action:

$self->TicketObj->SetStatus('stalled');
return 1;


At 06:17 PM 5/31/2007, Kevin Squire wrote:
>I have set up an approval system similar to what is found on the wiki (
>http://wiki.bestpractical.com/index.cgi?ApprovalCreation )
>
>My two queues are "TimeOff" and TimeOff-Approval"
>
>a staff member opens a ticket in "TimeOff" and that creates the two
>tickets in "TimeOff-Approval" that the Supervisor and HR need to sign
>off on first.
>
>I would like to make the ticket in "TimeOff" stalled until both
>approvals are OKed.  Then after they are OKed the ticket would be
>changed to open.
>
>I already have OpenDependantsOnResolve (from Wiki also) in place
>globally, so I am pretty sure the second part of my request is already
>done.
>
>I just need to figure out how to stall the new ticket, or have it
>created as stalled.
>
>
>
>--
>http://gentgeen.homelinux.org
>
>#############################################################
>  Associate yourself with men of good quality if you esteem
>  your own reputation; for 'tis better to be alone then in bad
>  company.        - George Washington, Rules of Civility
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Community help: http://wiki.bestpractical.com
>Commercial support: sales at bestpractical.com
>
>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>Buy a copy at http://rtbook.bestpractical.com


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 




More information about the rt-users mailing list