[rt-users] Create new ticket as stalled

[Gene LeDuc]

Will an OnCreate scrip that stalls the ticket work for you?  If so, use 
this as the user-defined action:

$self->TicketObj->SetStatus('stalled');
return 1;


At 06:17 PM 5/31/2007, Kevin Squire wrote:
>I have set up an approval system similar to what is found on the wiki (
>http://wiki.bestpractical.com/index.cgi?ApprovalCreation )
>
>My two queues are "TimeOff" and TimeOff-Approval"
>
>a staff member opens a ticket in "TimeOff" and that creates the two
>tickets in "TimeOff-Approval" that the Supervisor and HR need to sign
>off on first.
>
>I would like to make the ticket in "TimeOff" stalled until both
>approvals are OKed.  Then after they are OKed the ticket would be
>changed to open.
>
>I already have OpenDependantsOnResolve (from Wiki also) in place
>globally, so I am pretty sure the second part of my request is already
>done.
>
>I just need to figure out how to stall the new ticket, or have it
>created as stalled.
>
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University