[rt-users] Change RTname smoothly...

[Ruslan Zakirov]

http://wiki.bestpractical.com/view/RenameInstance

On 6/6/07, Carlos R. S. <cbsilva at student.dei.uc.pt> wrote:
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> Thanks!
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> It's working! ;)
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> Regards,
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> CS
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> De: Jesse Vincent [mailto:jesse at bestpractical.com]
>  Enviada: quarta-feira, 6 de Junho de 2007 16:23
>  Para: Carlos R. S.
>  Cc: rt-users at lists.bestpractical.com
>  Assunto: Re: [rt-users] Change RTname smoothly...
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> In recent RT, you want to look at the RT subject regex option in the config
> file.
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> On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:
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> Hi,
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> I need to change my rtname, but has the server is in production, I've got to
> be pretty sure nothing is going to go wrong.
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> I found some info about some extra lines to add to the EmailParser.pm:
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> *** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200
>  --- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200
>  ***************
>  *** 332,337 ****
>  --- 332,342 ----
>  $RT::Logger->debug("Found a ticket ID. It's $id");
>  return ($id);
>  }
>  + elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) {
>  + my $id = $1;
>  + $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id");
>  + return ($id);
>  + }
>  else {
>  return (undef);
>  }
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> But I have to be pretty sure this will work… and about changing Rtname
> itself, should I alter it in RT_SiteConfig.pm, and make initialize-database
> or doing this will initialize all the info instead of only the rtname?
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> How should I do it? Any advice from someone who has done it…?
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-- 
Best regards, Ruslan.