[rt-users] questions on CC, and mass update + Develope Version Changelog?

Ruslan Zakirov ruz at bestpractical.com
Sun Jun 10 04:31:02 EDT 2007


On 6/9/07, sc2 at gmx.at <sc2 at gmx.at> wrote:
> Dear Users
> 2 Questions Problems
> a.) I have a script > Globus for all queues.
>
> >Bei Korrespondenz Benachrichtige die Klienten und CCs mit der Vorlage
> >Korrespondenz
>
> Should be on english something like
> at correspon, answer clients and ccs, with template coresponse.
>
> But when i answer to a user, only he gets the email, not the user i type in
> as CC in the CC field.
> any ideas?
on the reply page Cc and Bcc fields work only once and you should have
'Notify other recipients' scrip enabled.
http://wiki.bestpractical.com/view/ScripAction

>
> b.) Is there a way to Forward a Ticket (the content) complete via E-Mail to
> a user?
> thanks
In 3.7 latest.

>
> c.) Is there yet a changelog for the develope version 3.7.x i cant find it
> in package
no, not yet

>
> friendly regards
> richard
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>


-- 
Best regards, Ruslan.



More information about the rt-users mailing list