[rt-users] Unowned Tickets list on RT at a Glance

John Arends jarends at uiuc.edu
Fri Jun 15 09:22:39 EDT 2007

Can anyone think of a way to prevent tickets from certain queues from 
showing up under Unowned Tickets on the RT at a Glance page?

We have users who need full access to some queues occasionally, but they 
do not work with tickets from those queues on a daily basis, and are not 
responsible for them. As a result it would be nice if tickets from those 
queues did not show up in their unowned tickets list.

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