[rt-users] Unowned Tickets list on RT at a Glance

Kenneth Crocker KFCrocker at lbl.gov
Fri Jun 15 14:10:50 EDT 2007


	You can also make sure that the "SeeQueue" and "ShowTicket" privileges 
are not set for Everyone (globally or per queue)or for all privileged 
users, etc. and are just for the groups/users that WANT to see that 
queue/tickets. If a user (individually or in a group) does not have 
those privileges, I do not believe they will see unwanted queues/tickets 
on their home page.


John Arends wrote:
> Can anyone think of a way to prevent tickets from certain queues from 
> showing up under Unowned Tickets on the RT at a Glance page?
> We have users who need full access to some queues occasionally, but they 
> do not work with tickets from those queues on a daily basis, and are not 
> responsible for them. As a result it would be nice if tickets from those 
> queues did not show up in their unowned tickets list.
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