[rt-users] Scrips actions - limiting correspondance propogation to internal users

Mark Royan mark at coastal-it.com
Fri Jun 15 16:04:24 EDT 2007

The scrip that appears to control this is, but we are unsure how to
limit it to only act when initiated by one of our user's within the
system - 
On Correspond Notify Requestors and Ccs with template Correspondence

Is there a way to limit the auto-sending of correspondence when an
external user replies to a ticket? We want the external users to be able
to reply to the ticket so that the content is automatically included in
the ticket but we don't want that reply to be automatically forwarded
per the "On Correspond Notify Requestors and Ccs with template
Correspondence" scrip. It seems that we do need to keep this script in
the system in some capacity to maintain proper handling when internal
users reply to a ticket. Has anybody discovered a way to do this?

Mark Royan
Coastal IT Consulting, LLC

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