[rt-users] Sending mails to admin when a new ticket is created

Nico De Ranter nico at sonycom.com
Thu Jun 21 07:00:39 EDT 2007

On Thu, 2007-06-21 at 09:43 +0100, Roger Gammans wrote:
> On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote:
> > 
> > Hi,
> > 
> > Is there a way to have RT send a e-mail whenever a new ticket is
> > available in a queue?  I tried adding our 'sysadmin' group to the CC
> > watchers list of the queue but that doesn't seem to do what I expected.
> I'm pretty sure OnCreate Notify only goes to teh AdminCc:s by default.
> You can add either add the group as an admincc: , or add an extra script
> to the quue to send alert to the cc as well.

Doh! Thanks, I'll that


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