[rt-users] Google Summer of Code

[Ole Craig]

On Thu, 2007-03-01 at 11:29 -0800, Kris Boutilier wrote:
> SOAP/REST interfaces have already been mentioned. I'd really like to
> see
> whatever comes out of that decision leveraged to build a decent,
> tightly
> integrated framework for an IVR interface using Asterisk (a-la the now
> obsolete http://www.voip-info.org/wiki/view/Asterisk+Request
> +Tracker). 
> 
> Given the wide audience acceptance both the RT and Asterisk projects
> have already developed in their particular fields it would seem to be
> really good fusion - imagine unpacking an RT installation, unpacking
> an
> Asterisk installation, stirring in some basic configuration and voila!
> a
> telephony user interface to go along with the already great email and
> web UIs - all without needing to add expensive, telephony-specific
> hardware.
> 
> A dash of Sphinx (http://www.voip-info.org/wiki/view/Sphinx), a pinch
> of
> Festival (http://www.voip-info.org/wiki/view/Festival) all rolled up
> in
> a nice VoiceXML wrapper (http://www.voip-info.org/wiki/view/VoiceXML)
> and it starts to sound like a pretty flexible toolset for doing large
> scale customer relationship management projects outside of the IT
> domain.

I think I've just had an ITgasm, or maybe a supportgasm. :-)


-- 
/Ole Craig
Security Engineer
Team lead, customer support

ocraig at stillsecure.com
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