[rt-users] I just can't figure out how to get the values from mycustom fields!

[Kenneth Crocker]

Brian,


	Are you trying to get values from existing ticket custom fields? Ticket 
transaction custom fields are different from ticket custom fields. If 
you are trying to get values from existing tickets, then the transaction 
custom fields may very well have no values any longer.


Kenn
LBNL

Brian Kjelin Olsen wrote:
> Please - Any clues?
> It would be most appreciated.
> 
> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Schilling A/S
> -----Oprindelig meddelelse-----
> Fra: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] På vegne af Brian Kjelin Olsen
> Sendt: 4. marts 2007 10:26
> Til: rt-users at lists.bestpractical.com
> Emne: [rt-users] I just can't figure out how to get the values from mycustom fields!
> 
> Hi everyone
> 
> I just can't figure how to get the values of custom fields on ticket transactions from scrip.
> As an example I have made this small scrip where I print the field names and then try to get the values from those fields.
> 
> --- Scrip example ---
> my $k=""; my $v="";
> $RT::Logger->debug("Get names of transaction Custom fields from the ticket object");
> if (my $TCFs = $self->TicketObj->TransactionCustomFields()) {
>     while (my $CF = $TCFs->Next()) {
> 	$RT::Logger->debug("Get values from transaction custom field '" . $CF->Name . "' from the transaction object");
> 	my %values = $self->TransactionObj->CustomFieldValues($CF->Name);
> 	while (($k,$v) = each %values) {
> 	    $RT::Logger->debug("$k => $v");
> 	}
> 	$RT::Logger->debug("End of getting values from transaction custom field '" . $CF->Name . "' from the transaction object");
>     }
> }
> $RT::Logger->debug("End of getting names of transaction Custom fields from the ticket object");
> ---------------------
> 
> As a result (See log below) I seems to get two value hashes, but without any values?!?!
> (And - "Yes: I do remember to add some values to the two fields while making the test transaction" :-)
> 
> PS This is my first Perl and RT programming, so I guess that this could be the reason :-)
> 
> ----- Log file ------
> [Sat Mar  3 20:24:08 2007] [debug]: Get names of transaction Custom fields from the ticket object ((eval 429):16)
> [Sat Mar  3 20:24:08 2007] [debug]: Get values from transaction custom field 'Service type' from the transaction object ((eval 429):19)
> [Sat Mar  3 20:24:08 2007] [debug]: RT::ObjectCustomFieldValues=HASH(0xac022b4) =>  ((eval 429):22)
> [Sat Mar  3 20:24:08 2007] [debug]: End of getting values from transaction custom field 'Service type' from the transaction object ((eval 429):24)
> [Sat Mar  3 20:24:08 2007] [debug]: Get values from transaction custom field 'Service text' from the transaction object ((eval 429):19)
> [Sat Mar  3 20:24:08 2007] [debug]: RT::ObjectCustomFieldValues=HASH(0x9aa45f4) =>  ((eval 429):22)
> [Sat Mar  3 20:24:08 2007] [debug]: End of getting values from transaction custom field 'Service text' from the transaction object ((eval 429):24)
> [Sat Mar  3 20:24:08 2007] [debug]: End of getting names of transaction Custom fields from the ticket object ((eval 429):27)
> ---------------------
> 
> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Systemkonsulent
>  
> Schilling A/S
> Baldersbækvej 24-26
> DK-2635 Ishøj
> Tel: +45 70 27 99 00
> Fax: +45 70 27 99 10
> bko at schilling.dk
> www.schilling.dk
> 
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> 
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