[rt-users] RE: RT3 (3.6.3) and LDAP auth config issue
Dayton Jones
djones at proofpoint.com
Mon Mar 5 13:04:11 EST 2007
Can anyone point me in the right direction for this?
________________________________
From: Dayton Jones
Sent: Friday, March 02, 2007 12:28 PM
To: rt-users at lists.bestpractical.com
Subject: RT3 (3.6.3) and LDAP auth config issue
I just installed RT3 (3.6.3) on a FC6 box using 'yum install rt3' and
made sure that the base install was working (login, queue creation, etc)
and then tried to setup LDAP authentication.
I followed the install instructions (New Installs) at
http://wiki.bestpractical.com/index.cgi?LDAP
First problem is there is no local/lib/RT so I put User_Local.pm in
/etc/rt3/ (default location of RT_SiteConfig.pm and RT_Config.pm) -also
put a copy in /var/lib/rt3
I modified the LdapAttMap and LdapUser/LdapPass settings and set the
auth to LDAP only (no local)
When I try to login I just get "Your username or password is incorrect"
in the browser and "[error]: FAILED LOGIN for [USER] from
xxx.xxx.xxx.xxx (/usr/share/rt3/html/autohandler:249)" in my apache
log.
I've checked the WIKI, and searched the archives but everything I see
just points me back to the wiki article I used.
What did I miss, or what can I check to get LDAP auth to work?
OS: FC6
RT3 ver: 3.6.3
Perl ver: 5.8.8
Apache ver: 2.2.3
MySQL ver 5.0.27
Dayton Jones
Senior Network Engineer
Proofpoint, Inc.
djones at proofpoint.com
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