[rt-users] Requestor can't see outgoing mail in Self Service

[Joe Casadonte]

On 3/2/2007 3:58 PM, Gene LeDuc wrote:

> It looks like a bug to me.  The only way I've been able to allow an 
> unprivileged requestor to view outgoing e-mail is to turn him into a 
> privileged user.  Privileged users get a different Display.html than 
> unprivileged users, and I think that's the difference.

I think what's happening is that the URL is not formatted for 
SelfService "correctly".  The URL is:

    {WebBaseURL}/Ticket/ShowEmailRecord.html

As I understand things, the Mason autohandler is interfering here.  From 
[RT-BASE-DIR]/html/autohandler, line 271 in 3.6.3 source:

     if ( not $session{'CurrentUser'}->Privileged ) {

         # if the user is trying to access a ticket, redirect them
         if (    $m->request_comp->path =~ '^(/+)Ticket/Display.html'
             and $ARGS{'id'} )
         {
             $m->comp( "/SelfService/Display.html", %ARGS );
             $m->comp( "/Elements/Footer",          %ARGS );
             $m->abort();
         }

         # otherwise, drop the user at the SelfService default page
         elsif ( $m->base_comp->path !~ '^(/+)SelfService/' ) {
             $m->comp('/SelfService/index.html');
             $m->abort();
         }
         else {
             $m->comp( { base_comp => $m->request_comp }, 
$m->fetch_next, %ARGS);
         }
     }

You need to allow the different URL to pass through or be redirected 
somehow.  I'm not sure if autohandler is able to be localized; someone 
more knowledgeable than I would have to answer that.

-- 
Regards,


joe

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