[rt-users] Creating tickets from external form

[Roy El-Hames]

Mario;
Adding new field to the tickets table is just asking for trouble, if not 
now for sure when its upgrade time.
CF are the way to go, and instead of using form action you'll be better 
of using REST and the rt cli ..
have a in the wiki about REST and how to use it.
Roy

Mario Gomide wrote:
> Hi there!
>
> Since nobody answered and I haven't found a reasonable solution, I'm 
> asking again...
>
> I'm thinking of creating a static field (from wich I can fill from an 
> external form as described before), and create a field on the Ticket 
> table.
> Any other (better) ideas? Can I do this without affecting the rest of 
> the system?
>
> I appreciate your help.
>
> Mario Gomide
>
>
> Mario Gomide escreveu:
>> Hi,
>>
>> I use some external application to generate service requests.
>>
>> This application posts its contents to RT via an html form. That 
>> means that the contents are passed via URL as follows, for example:
>> <form 
>> action="https://my.rt.site/rt/Ticket/Create.html?Queue=int&Subject=Text&Content=text" 
>> method=GET>
>> Then I get to the Create.html page to fill in other fields and 
>> confirm the creation, which means that I can't use "create by mail" 
>> (unless I can confirm and fill in other fields).
>>
>> How do I pass custom field values through the URL? My custom fields 
>> are in all the queues, so I don't have to worry about de 
>> queue-dependancy of each CF.
>>
>> Thank you very much!
>>
>> Mario Gomide
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