SV: [rt-users] I just can't figure out how to get the values from mycustom fields!

[Brian Kjelin Olsen]

Hi Kenneth

It is actually from ticket transaction were I'm trying to get values
from custom fields.
I'm surprised that the values in custom fields actually only exist in a
short time, but nevertheless I only need the values in a short time. I'm
using them to feed an external ERP system with activity ID and a short
message if the user records a value into the "work time" field during
the transaction.

Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S

-----Oprindelig meddelelse-----
Fra: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sendt: 5. marts 2007 19:00
Til: Brian Kjelin Olsen
Cc: rt-users at lists.bestpractical.com
Emne: Re: [rt-users] I just can't figure out how to get the values from
mycustom fields!

Brian,


	Are you trying to get values from existing ticket custom fields?
Ticket 
transaction custom fields are different from ticket custom fields. If 
you are trying to get values from existing tickets, then the transaction

custom fields may very well have no values any longer.


Kenn
LBNL