[rt-users] Hello, first post and question.

[Oscar Gonzalez]

Hello everyone, thanks in advance for any help you can give me.

I currently installed RT (2nd instance on that box). And I'm having a 
little bit of an issue with its visual appearance. I don't think it 
looks the way its supposed to look. Please take a look if you could. Use 
(webtest/password1) as the username/pass to look if you would please. 
URL is http://phs-hdpr.webreachinc.com

We have a different production install of RT that works great and it 
looks good. This is running version - 3.4.1.
The one I'm having problems is running 3.6.3.

I have been digging around the logs but I can't find any errors relevant 
to this issue. For example, here's the apache access log for a quick 
login and a few clicks inside the application.


ip.ip.ip.ip - - [06/Mar/2007:13:33:33 -0800] "GET / HTTP/1.1" 200 2704
ip.ip.ip.ip - - [06/Mar/2007:13:33:44 -0800] "POST /index.html HTTP/1.1" 
200 11298
ip.ip.ip.ip - - [06/Mar/2007:13:33:52 -0800] "GET /Search/Simple.html 
HTTP/1.1" 200 4134
ip.ip.ip.ip - - [06/Mar/2007:13:33:56 -0800] "GET /Tools/index.html 
HTTP/1.1" 200 3570
ip.ip.ip.ip - - [06/Mar/2007:13:34:01 -0800] "GET /User/Prefs.html 
HTTP/1.1" 200 10136
ip.ip.ip.ip - - [06/Mar/2007:13:34:08 -0800] "GET 
/Search/Simple.html?q=test HTTP/1.1" 200 18513
ip.ip.ip.ip - - [06/Mar/2007:13:34:17 -0800] "GET /Approvals/ HTTP/1.1" 
200 5035
ip.ip.ip.ip - - [06/Mar/2007:13:34:22 -0800] "POST /Approvals/ HTTP/1.1" 
200 5036
ip.ip.ip.ip - - [06/Mar/2007:13:35:49 -0800] "GET /NoAuth/Logout.html 
HTTP/1.1" 200 200
ip.ip.ip.ip - - [06/Mar/2007:13:35:49 -0800] "GET / HTTP/1.1" 200 2704

As you can see all accesses are 200 so I don't think its a permissions 
issue... but I just don't see any requests for images or css files. I 
just don't know how to fix this if I can't find an actual error.

On a side note, there is this error that comes up once in a while in the 
error log, but I can't figure out what or why this is happening, but I 
don't think its related. I could be wrong.

 ip.ip.ip.ip  FastCGI: server 
"/usr/local/rt.phs-hdpr/bin/mason_handler.fcgi" stderr: Use of 
uninitialized value in pattern match (m//) at 
/usr/local/rt.phs-hdpr/lib/RT/Interface/Web.pm line 1637, <DATA> line 
1662., referer: http://phs-hdpr.webreachinc.com/

Running this on a Linux Box.
CentOS release 4.2 (Final)
Perl 5.8.5-16
mysql-server-5.0.18-2.1.c4
httpd-2.0.52-19.ent.centos4
Manually installed to /usr/loca/<name>/

Thanks a lot in advance! Please let me know if you need more information 
to help me.
Oscar.