[rt-users] RT 3.6.3 and problem with RT::Action::Notify and NotifyAsComment

[Gilhooley, Dennis]

	Hi!

	I am having a similar problem to dkubilos at oxnardsd posted on
3/1.

	Since we upgraded to RT 3.6.3 (running on an Apple Server (OS X
Server 10.4.8), we are having problems with the sending of e-mail when a
comment is posted.

	A "Reply" which generates a correspond action, works fine, but
if you click on Comment from the Ticket Display screen, enter a comment
and click Update Ticket, the ticket is updated with the comment but no
mail is generated.  Nothing ever hits the mail logs, but in the RT log,
I see the following:

========================================================================
=
[Tue Mar 13 14:20:16 2007] [error]: Scrip Prepare 8 died. - Can't locate
object method "new" via package "RT::Action::NotifyAsComment" at
/opt/rt3/lib/RT/ScripAction_Overlay.pm line 177, <GEN629> line 23.
========================================================================
=

I also see similar errors in the RT log with RT::Action::Notify listed
as the offending package.

I have run make testdeps on our prod machine and everything appears to
be in order.

I have repaired permissions on the server thinking it may have been a
permissions issue.

I have upgraded DBIx::SearchBuilder since I saw this solving a similar
issue.

I am still seeing the error.

Any ideas or directions you can point me in would be greatly
appreciated.

Thanks,

Denny

----------------------------------------------------------------------
Dennis P. Gilhooley           
State University of New York at Buffalo
Administrative Computing Services     email: gilhoole at buffalo.edu
215 MFAC, Ellicott Complex            Tel: 716-645-3587 ext. 7006
Buffalo, NY  14261-0016               Fax: 716-645-3588
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