[rt-users] RT 3.6.3 and problem with RT::Action::Notify and NotifyAsComment

[Gilhooley, Dennis]

	Hi Jesse.

	I just stopped and restarted Apache and I did not see any error
or warning messages in either the Apache logs or RT logs.  However, I
had not done this since I installed a couple of Perl Modules
(DBIx::SearchBuilder) and ran Repair Permissions on the hard drive.
Once I restarted Apache, RT was not working.  I was now getting:

=======================================================================
[Tue Mar 13 12:08:18 2007] [error] Connect Failed ERROR OCIEnvNlsCreate.
Check ORACLE_HOME env var, NLS settings, permissions, etc.\n at
/opt/rt3/lib/RT.pm line 205\n
=======================================================================

	I never had to worry about ORACLE_HOME before, but I added the
code to set it to my apachctl script and stopped and restarted Apache
and now RT is running fine.  Also, oddly enough, the mail problem I was
seeing is now gone.

	I think we must have some deep rooted perl module / permission
issues.  We have also been battling double login (you authenticate once,
and then as soon as you click to do anything in RT, you get challenged
again - once you authenticate a second time, you are fine).  I would not
be surprised if this is a symptom of this underlying problem as well.

	We just got support from Best Practical and hopefully they will
be able to fix this.

	For now, it appears that mail is working fine again for us, from
both Correspond and Comment.

	Denny

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, March 13, 2007 11:28 AM
To: Gilhooley, Dennis
Cc: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] RT 3.6.3 and problem with RT::Action::Notify and
NotifyAsComment


When you start up apache, are there other errors in the logs?

-j