[rt-users] Error "I don't know about $field yet"

[Roy El-Hames]

Mathew;
Change your limit statements as follow:

$tix->LimitQueue (VALUE => 'CustomerCare');
$tix->LimitStatus (VALUE => 'open');
$tix->LimitStatus (VALUE => 'resolved');

Try the above and see what happens?

Roy 



Mathew Snyder wrote:
> Running this:
>
> #!/usr/bin/perl
>
> use warnings;
> use strict;
> use lib '/usr/local/rt-3.6.3/lib';
> use lib '/usr/local/rt-3.6.3/local/lib';
> use RT;
> use RT::Tickets;
>
> RT::LoadConfig();
> RT::Init();
>
> my $tix = new RT::Tickets(RT::SystemUser);
> $tix->Limit('Queue = "CustomerCare" and Status = "resolved" and Status = "open"');
>
> my $timeworked = {};
> my %env;
>
> while (my $ticket = $tix->Next) {
>         my $customer = $ticket->FirstCustomFieldValue('Environment');
>         unless ($customer) {warn "warning" . $ticket->id. "no profile"; next}
>         my $transactions = $ticket->Transactions;
>         while (my $transaction = $transactions->Next) {
>                 next unless ($transaction->TimeTaken);
>                 $timeworked = \$env{$transaction->Creator}{$transaction->TimeTaken};
>         }
> }
>
> Gives me this:
> [Thu Mar 15 08:16:24 2007] [error]: RestrictionsToClauses: I don't know about
> yet at /usr/local/rt-3.6.3/lib/RT/Tickets_Overlay.pm line 2740.
> (/usr/local/rt-3.6.3/lib/RT/Tickets_Overlay.pm:2827)
>
> Does anyone have any insight about how I can fix this?
>
> Mathew
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