[rt-users] Template problem resolved but poses another question

[Kenneth Crocker]

der Mouse,


	Well, that certainly explains it. Although I have read EVERY WORD in 
the RT Essential book, I had read quite a bit and don't remember any 
comment to that bit of technical detail and yes, that would have helped 
a lot. Thanks again.

Kenn
LBNL

der Mouse wrote:
>> It wasn't the code.  I had removed a blank line after the initial
>> Subject line and that's what nixed the whole thing.
> 
>> Subject: Created Ticket: {$Ticket->Subject}
>> ----------------------------------------------------------------------------- 
> 
>> When I put the blank line back in, all the code worked.
> 
>> Subject: Created Ticket: {$Ticket->Subject}
>>
>> -----------------------------------------------------------------------------
> 
> I haven't been following this thread in all that much detail, but this
> strikes me as probably being just a question of the template needing to
> result in a valid message.  Both RFC822 and RFC2822 (the old and new
> versions of the message format spec) specify that an empty line marks
> the boundary between the headers and the body.
> 
> That said, those RFCs are not the most helpful place from the
> perspective of an RT user like you.  It would be better for the RT docs
> to _at least_ point to 2822, preferably to a brief summary of it with a
> note that 2822 is the real authority and needs to be read for full
> details.  (I assume they don't already have such a pointer, or you
> would have found it yourself; I haven't looked.  This is an aspect of
> RT I don't really know - I just know message format quite well from an
> email perspective.)
> 
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