[rt-users] Automatically adding watchers to a new ticket - RT 3.0.1

[Frank Saxton]

This works...  thanks Roy!

Description: Add Watchers
Condition: On create
Action: User defined
Custom action preparation code:
$self->TicketObj->AddWatcher( Type => "Cc",
                               Email =>"address\@email.com");
return 1;

Template: Global template blank



>Frank Saxton wrote:
>>Hello folks!
>>
>>RT 3.0.1 on Redhat 7.3, an oldie but a goodie to be sure :)
>>
>>Wondering if I am doing something wrong or if this feature is just 
>>broken in this version.  Things are working mostly really well at 
>>the present time which makes upgrading anything an unattractive option.
>>
>>I've set a particular queue to add several e-mail addresses as 
>>watchers and that seems to have taken OK.
>>Configuration->Queues->Queue->Watchers does list the newly added 
>>e-mail addresses correctly.
>>
>>However, when a new ticket is created in the queue, the watchers 
>>are not added to the cc list.
>>
>>I gave "everyone" watch rights and that didn't seem to help either.
>>
>>What am I doing wrong please?