[rt-users] CommandByEmail

[Wojciech Jawor]

I had the same problem. This happens if you send your email in HTML format. Plain text works fine.

 

I think it's a bug in the parser.

 

________________________________

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of "Wendler, Jürgen"
Sent: Friday, March 23, 2007 6:44 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] CommandByEmail

 

Hi Folks,

 

'got a question about Handling the CommandByEmail Extension of RT.

I'm using RT Version 3.6.1 and installed the Extension properly.

So far so good, but now I got the following Problem:

 

When I try to use two or more Commands in one Email, only the first Command takes effect, the following Commands are ignored.

It doesn't matter which commands I use (Subject, Status, TimeWorked, Due, Priority, etc.). I'll try it like this:

 

Subject: Subject Changed for test issues

Status: open

TimeWorked: 10

Priority: 12

 

Anyone got an Idea why it doesn't work with more then one command?

 

Greetings....J Wendler

 

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