[rt-users] Problems after modifying search "unowned tickets"

[Nico -telmich- Schottelius]

Hello dear list,

I've the problem, that the tickets shown in
"XX newest unowned tickets" on the frontpage are not clickable anymore.

Using RT 3.6.1 on freebsd/ports.

What I did that it happened that way:

- I logged in as superuser and wanted not to see the windows queue;
  So I hit "edit" next to "XX newest unowned tickets",
  followed to "Search - Unowned Tickets" and added
  "AND Queue != 'windows'". I saved the search as
  "[_1] newest unowned tickets"

- After I recognized that this is a global change, I tried to revert it
  by simply deleting the additional condition. The list was intact after
  that, but nothing is clickable on the "unowned tickets" list since
  then.

- Also, if I click the link on the topic "XX newest unowned tickets" the
  search result is again not clickable.

- I tried to fix it through changing the display columns in the search,
  but that did not work

- Then I found and followed the description in
  http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance,
  section "Problems". The result is:

  - other users now have a take button
  - I don't have that

- What I would like to have is simply the situation it was before doing
  any change to the search.

- Can I
   a) restore the original search somehow?
   b) reset my personal view, so that it is not different from others?
   c) reset the "Display Columns" section in the search, so it is as
   before?

I though perhaps there is a 'reset' button, but did not locate it.

Now I understand why most people do not recommend to work as
superuser...

Thanks for any hint!

Nico

-- 
Think about Free and Open Source Software (FOSS).
http://nico.schottelius.org/documentations/foss/the-term-foss/

PGP: BFE4 C736 ABE5 406F 8F42  F7CF B8BE F92A 9885 188C
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