[rt-users] Approval Question

Ham MI-ID, Torsten Brumm torsten.brumm at Kuehne-Nagel.com
Tue Mar 27 07:57:17 EDT 2007


Hi RT Users,

i'm looking for a way to create a Ticket of Type Approval via the WebUI.
My Plan is to create a Button or Link, where the User can create at any
time a Approval Ticket in a specific Approval Queue from inside a normal
Ticket.

I know, I can do this per scrip at Create Time or similar, but I my
users need a simple Link to do this.

Any Ideas how I can set via a Create.html or something the Ticket Type
to Approval????

Thanks for any hint.

Torsten



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