[rt-users] Binary Attachment Corruption

[Stephen Turner]

Hello,

We've just had our first and only report of a binary attachment being 
corrupted in RT. I was hoping someone might have an idea why this 
might happen. The file in question was a zip archive, size 7MB and 
was attached to an incoming email message.

We are at RT 3.4.2, Perl 5.8.4 and Oracle 9.2.  Our Attachments table 
looks like this:

  desc attachments
  Name                                      Null?    Type
  ----------------------------------------- -------- 
----------------------------
  ID                                        NOT NULL NUMBER(11)
  TRANSACTIONID                             NOT NULL NUMBER(11)
  PARENT                                    NOT NULL NUMBER(11)
  MESSAGEID                                          VARCHAR2(160)
  SUBJECT                                            VARCHAR2(510)
  FILENAME                                           VARCHAR2(255)
  CONTENTTYPE                                        VARCHAR2(80)
  CONTENTENCODING                                    VARCHAR2(80)
  CONTENT                                            CLOB
  HEADERS                                            CLOB
  CREATOR                                   NOT NULL NUMBER(11)
  CREATED                                            DATE

These are our config settings for handling large attachments:

Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);

Thanks for any suggestions,
Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)