[rt-users] Query Help Please

[Mathew]

I got it all sorted out.  Thanks.

Jon Daley wrote:
>     Is the date format correct in $startDate, ie. does $startDate equal
> '2007-03-23' exactly?  That's the only possible difference, right?
>     If you turn on full SQL logs, what query do you see being run?
> 
> 
> On Fri, 30 Mar 2007, Mathew Snyder wrote:
>> This is what's in Query Builder:
>>
>> Queue = 'CustomerCare' AND  (  LastUpdated > '2007-03-23' OR Resolved >
>> '2007-03-23' )
>>
>> It returns 168 tickets.
>>
>> This is what I have in the script:
>> "Queue = 'CustomerCare' AND (LastUpdated > '" . $startDate . "' OR
>> Resolved > '"
>> . $startDate . "')"
>>
>> It returns 0 tickets.
>>
>>
>> Mathew Snyder wrote:
>>> My query:
>>>
>>> 'Queue = "CustomerCare" AND ((Status = "open" AND LastUpdate >
>>> $startDate) OR
>>> (Status = "resolved" AND Resolved > $startDate))'
>>>
>>> This, unfortunately, returns all resolved tickets (I'm not sure what
>>> it returns
>>> for open tickets).  How can I modify this to only return tickets that
>>> are open
>>> and updated according to the date held in $startDate and/or are
>>> resolved and
>>> have been resolved according to the date held in $startDate?
>>>
>>> For the record, the date is one week prior to the day the script is run.
>>>
>>> Mathew
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