[rt-users] ticket reopen

[Joe Casadonte]

On 4/30/2007 4:33 PM, Mustafa Badawi wrote:

> Joe, what code do you want me to post? I have traced all the logs but no 
> specific error is there (\var\log\messages). is there and way to see 
> more detailed debugging messages?

I sent you some code to look at, you said it didn't work.  I assumed you 
made the changed I recommended?  Original message:

===========

I guess that what you are seeing is default behavior, though I thought I 
had changed it to do what you see.....

Anyway, you probably want to look here:

    $RT/share/html/Ticket/Update.html

<tr><td align="right"><&|/l&>Status</&>:</td>
<td>
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] 
(Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || 
($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>

Change the DefaultLabel parameter if your current status is Resolved.


-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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