[rt-users] RT 4

[Fernando Frota Machado de Morais]

A way to extract and print "service orders" to field personnel (field staff?). 
We are in charge a telephone system and we need to print extracts of the 
ticketst to instruct the technicians that will fix the customer problems. 
Something like the "extract articles" option.

>
> 5) Ability to print a hard copy summary of a ticket.
> 	Something that generally fits on one page and gives an overview
> of the problem and solution (if there is one).
>

-- 
     Fernando Frota Machado de Morais
        IR Team - Divisao de Redes de Comunicacao
        Centro de Computacao
        Universidade Federal de Minas Gerais
        Brasil
        Tel. +55(31)3499.4007  Fax. +55(31)3499.4004

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