[rt-users] ticket labels/tags

[Ben Weston]

I did basically the same thing for our system.

What I did was build a custom field, (Select one), and set it to a 
global field.  In it I put the names of our various business customers, 
as well as several others (Referrals, Walk-Ins, Established 
Residential).  It makes it very easy to do a search by custom field for 
the particular item you're looking for.  It's also helping because we're 
doing a big mailing/marketing push, and we can tag the call backs based 
on where they heard about us.



Ben

slamp slamp wrote:
> does anyone have a way to label/tag a ticket? lets say a ticket comes 
> in and it's a hardware support ticket and you want to label/tag it 
> HARDWARE. How can this be accomplished and also be made searchable?
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