[rt-users] RT 4

[Justin Brodley]

I forgot yesterday something that I think would be important:

1. Ability to track different types of SLA, based on ticket Categories and have reporting and escalation process around SLAs. 


Justin Brodley 
 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Squire
Sent: Wednesday, May 02, 2007 12:27 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 4

On Tue, 1 May 2007 13:54:43 -0400
Jesse Vincent <jesse at bestpractical.com> wrote:

> If, for the sake of argument, Best Practical were to rewrite RT, what 

> would you want to see in the new product?
> 
> Think big.
> 
> Jesse