[rt-users] 3.6.3 install not emailing ticket updates

[Barry Byrne]

All:

Am still having 7 log entries when a ticket history is updated. However,
I've solved the problem of no mail being sent - was my own error - I was
updating a ticket owned by me, so it appears no mail is sent - I wasn't
aware of this. 

Also, the UserDefined error was a typo in a scrip one of our users had
created. So that's fixed.

The errors are logged regardless of whether the database is the default one
shipped with RT or my upgraded one.

Would be happier if I could figure out why errors are being logged, but
everything appears to be working OK, though any clues as to why or how to
solve, would be appreciated.

Regards,

Barry 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Barry Byrne
> Sent: 02 May 2007 14:07
> To: RT-Users at lists.bestpractical.com
> Subject: [rt-users] 3.6.3 install not emailing ticket updates
> 
> Hi,
> 
> Having a problem whereby update emails to tickets are not 
> being sent by
> mail, although they do appear in the ticket history. I'm seeing the
> following errors in the message log:
> 
> When I first click 'Reply':
> 
> May  2 13:55:37 hermes RT: Use of uninitialized value in 
> substitution (s///)
> at /usr/local/rt3/lib/RT/Interface/Web.pm line 617.
> (/usr/local/rt3/lib/RT/Interface/Web.pm:617)
> May  2 13:55:37 hermes RT: Encode::Guess failed: ; fallback 
> to iso-8859-1
> (/usr/local/rt3/lib/RT/I18N.pm:414)
> 
> There are two copies of the last line.
> 
> 
> Then when I click 'Update':
> 
> May  2 13:57:00 hermes RT: Use of uninitialized value in 
> pattern match (m//)
> at /usr/local/rt3/lib/RT/Interface/Web.pm line 1390.
> (/usr/local/rt3/lib/RT/Interface/Web.pm:1390)
> 
> There are four copies of this last line.
> 
> 
> I also see the following log entry when a ticket is submitted 
> via email to
> the system - although it does appear to be correct in the 
> system. And I do
> get an email reply generated and sent successfully, so it 
> would appear that
> mail is working.
> 
> May  2 13:58:43 hermes RT: Scrip 23 Commit failed: syntax 
> error at (eval
> 725) line 28, near ")         {" syntax error at (eval 725) 
> line 46, near "}
> }" (/usr/local/rt3/lib/RT/Action/UserDefined.pm:81)
> 
> 
> In case it's of interest. This is with RT 3.6.3 installed via 
> the ports on
> FreeBSD 6.2 Release. Running with apache 2.2.4 and mod_perl. 
> All ports are
> up to date.
> 
> I saw another similar thread which mentioned updating CGI.pm 
> - however I am
> on the latest one (3.29).
> 
> This is a fresh RT 3.6.3 install, with a database originally 
> from a 3.0.11
> system. All upgrade scripts have been run on the database, 
> and I haven't
> noticed any other errors.
> 
> Any help would be very much appreciated as I can't progress 
> with upgrading
> our older system until I resolve this, in particular the responses not
> getting emailed.
> 
> Many thanks,
> 
> Barry Byrne
> 
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