[rt-users] Problem with SelfService/Display.html

[Steve_McStravick at BreconRidge.com]

I'm using RT 3.6.3 with a couple of the Wiki-Contributions added and I'm
getting the following results when a non-privileged user creates a ticket
via the Web Interface:
The URL is {rt-host}/SelfService/Display.html

I even tried removing all of the customization by removing the local
directory and cleared mason...restarted Apache and I still get the error.

Notes: The Title doesn't show the Subject/ #...,the Basics are all messed
up and no history is displayed.
     The ticket is properly created and displays properly when I look at it
through "Open Tickets"
     However the URL displays :{rt-host}/SelfService/Display.html?id=3809
     As you can see it's getting RT 3.5.x from somewhere!


RT Self Service / #:

Results
      Ticket 3809 created in queue 'IS/IT Support'
                                                                            
 The Basics                                                                 
                                                                            
                                                                            
                                                                            
 Id:                                                                        
                                                                            
 Status:                                                                    
              Project-Id-Version: RT 3.5.x PO-Revision-Date: 2005-10-03     
              13:44-0400 Last-Translator: FULL NAME Language-Team: rt-devel 
              MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8     
              Content-Transfer-Encoding: 8bit                               
 Left:                                                                      
              min                                                           
 Priority:                                                                  
              /                                                             
 Queue:                                                                     
                                                                            
                                                                            
                                                                            



Unfortunately I'm not a programmer, so any help on how to debug this would
be greatly appreciated!



Steve McStravick
Business Systems Analyst - MES
BreconRidge
www.breconridge.com