[rt-users] Re: Email recipients confusing!

[Stephen Turner]

At Friday 5/4/2007 05:23 AM, Paul Johnson wrote:

> >>> > In the scrip Actions, what does "Notify ... as Comment" mean?
> >>
> >> No email is generated, it adds a comment to the ticket.
> >
> > OK, that's confusing (at least to me)!   What's the point then of
> > differentiating between (say) Notify AdminCcs as Comment, and Notify
> > Requestors as Comment?  Nobody actually gets notified at all really.  In
> > fact, isn't this a noop:
> >   On Comment Notify AdminCcs as Comment with template Admin Comment
> > since the comment was already created?
>
>This is not a no-op.  This functionality is included since there's often
>things a support department needs to discuss and document about a ticket
>that is, for whatever reason, not for requester consumption.
>
>--

Paul,

The way you originally (and incorrectly) explained it, it is a no-op 
(a notify action that doesn't generate email?). See my explanation 
yesterday under the digest subject heading for what 'as comment' means.

Steve