[rt-users] Custom Fields for Users

Kelly F. Hickel kfh at mqsoftware.com
Wed May 9 09:46:13 EDT 2007


Found the answer.  To assign custom fields to users, logged in as root,
do the following:

 

1)  Click Configuration in the top menu bar

2)  Click Global from the list of items

3)  Click on Custom Fields from the list of items

4)  Click on Users from the list of items

 

Now you can select which Custom Fields apply to all users.

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Wednesday, May 09, 2007 6:34 AM
To: RT Users
Subject: [rt-users] Custom Fields for Users

 

Hi All,

            I noticed that you can create a Custom Field for Users and
tried it out, but how do you get it to show up?  I created the Custom
Field, gave full access to Everyone to it, then went and looked at a
user record.  The Custom Field "area" showed up on the user page, but
there weren't any fields in "area"..

 

What am I missing?

 

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

 

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