[rt-users] Wierd result

[Kenneth Crocker]

Gene,

	You're hints were helpful, thank you. Now I am discovering that what I 
really want to do is automatically change the ticket status based on a 
particular CF being change to a certain value. I'm no Perl guru. I have 
read alot about TransactionBatch, so I know I have to enable that, but 
I'm not sure how to approach evaluating a single CF or even how to get 
it to be evaluated before sending a notification and changing the 
status. Any help here would be greatly appreciated. Thanks in advance.

Kenn
LBNL

Gene LeDuc wrote:
> Hi Kenn,
> 
> In addition to what Steve pointed out, I think you have an error in your 
> condition code.  The second term of
>>                 $self->Ticket->FirstCustomFieldValue('Approval-Status')
> should probably be TicketObj instead of Ticket.
> 
> Something I started doing with my scrips to avoid making 
> Ticket/TicketObj mistakes when jumping between scrips and templates is I 
> always start my scrips off with the following 2 lines:
>   my $Ticket = $self->TicketObj;
>   my $Transaction = $self->TransactionObj;
> 
> Now I can just copy code snippets between templates and scrips without 
> having to change any of the Transaction or Ticket references (for 
> instance, ticket status is $Ticket->Status whether it's in a scrip or 
> template).  This is especially handy when I have subroutines that I use 
> in both scrips and templates.  Plus I never get the $self->Ticket or 
> $self->$TicketObj errors anymore.
> 
> Gene
> 
> At 10:14 PM 5/7/2007, Kenneth Crocker wrote:
>> To all,
>>
>>         I  have created the following scrip/conditions:
>>
>>         Condition: User Defined
>>         Action: Notify AdminCc's, Cc's, Requestors
>>         Template: Reviewed (new template created as well)
>>
>>         Custom Condition:
>>
>>         # condition execution on ticket status and Custom Field value
>>
>>         return ($self->TicketObj->Status eq "new" &&
>>                 $self->Ticket->FirstCustomFieldValue('Approval-Status')
>>                 eq "Reviewing Request");
>>         return 0;
>>
>>         Custom Action Preparation Code: none
>>
>>         Custom Action Cleanup code:
>>
>>         # set new status for work-status
>>
>>         my $cf_obj;
>>         my $cf_name;
>>         my $cf_value;
>>
>>         $cf_obj = RT::CustomField->new($RT::SystemUser);
>>         $cf_name = "Work-Status";
>>         $cf_value = "Pending Decision";
>>         $RT::Logger->debug( $self . " cf_value = ". $cf_value . "\n" );
>>         $cf_obj->LoadByName( Name => $cf_name );
>>         $RT::Logger->debug( "Loaded \$cf_obj->Name = ". 
>> $cf_obj->Name()                 ."\n" );
>>         $cf_obj->AddValueForObject( 
>> Object=>$self->TicketObj,           Content=>$cf_value, );
>>
>>         # set new status for ticket
>>
>>         $RT::Logger->debug( $self->TicketObj->SetStatus("pending rv");
>>
>>
>>         I have also added the new ticket status value in my RT 
>> Configuration.
>>
>>         My problem is 1; I get a template sent out that I did not ask 
>> for (I get new owner like for an owner change).
>>         2; the ticket status doesn't get changed.
>>
>>         Any ideas?  Thanks.
>>
>> Kenn
>> LBNL
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> 
>