[rt-users] RT 4

[Roy El-Hames]

In case you are still collecting .. some of my suggestions may already 
been stated so apology for duplicates;
1- group unprivileged users (so each member of that group can view the 
group tickets)
2- more reports built in, sla related,first response time/active ticket 
life (not stalled time etc), with business::hours module integrated.
3- performance:
    i- archive (resolved tickets can be pushed into an archive db and 
search able from query builder)
   ii- Content searching (maybe have an objectId field in the attachment 
table and thus avoiding the need to join Transactions)
  iii- Fork searching from a replicated db if replication is used
4- REST is good but everybody else work with  SOAP, so an integrated 
soap interface

Thanks;
Roy

Jesse Vincent wrote:
> If, for the sake of argument, Best Practical were to rewrite RT, what 
> would you want to see in the new product?
>
> Think big.
>
> Jesse
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