[rt-users] Same user has several e-mail addresses

[Jon Daley]

On Mon, 14 May 2007, Gene  LeDuc wrote:
> Hi All,
>
> I think I saw this issue brought up in the list or on the wiki a couple (or 
> few) months ago, but I haven't been able to find the posts.  One of my users 
> is using an address (not seen before by RT) other than his "requestor" 
> address to reply to tickets, and his reply is going to the bit bucker rather 
> than being added to the ticket because RT won't create a new acct for him. 
> Since this user will be a pretty regular ticket creator, I'd like to 
> associate both e-mail addresses to the same acct.  I'd appreciate it if 
> someone could point me to where this was already discussed.


I think this was the last email in the thread.

Date: Sat, 5 May 2007 14:18:49 -0400 (EDT)
From: Jon Daley
To: RT Users
Subject: Re: [rt-users] MergeUsers (was RT 4)

On Thu, 3 May 2007, Jon Daley wrote:
> > http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
>
>       Ah, thanks, I somehow missed that - I am not sure if it was
> announced when people were discussing this a while back.  I'll try it 
out.
> Thanks!

I tried it out, and it does get part of the way.

First off, installation troubles:
I had to modify the test perl script in two ways:
one was to add a use lib "/usr/local/request-tracker/lib/" to get it to be
able to find RT.pm.

And then I had to change the tests, since I don't have a "general" queue.

But, now it is installed.


I merged user1 to user2.

Sending an email from user1 creates the ticket as requested by user2, very
nice.

However, if I login as user1, I don't have any tickets assigned.

What would be nifty is if when logging in as user1 or user2, he would
basically end up in the same place, and see all of the same tickets.