[rt-users] Re: Remove Ticket Number from outgoing mails

[Paul Johnson]

Ham MI-ID, Torsten Brumm wrote in Article
<16426EA38D57E74CB1DE5A6AE1DB03944C5FDE at w3hamboex11.ger.win.int.kn> posted
to gmane.comp.bug-tracking.request-tracker.user:

> is it possible to remove a ticketnumber from a outgoing mail?

I believe doing so would reduce the number of replies getting assigned to
the correct ticket, since having the ticket number already in the subject
when replying means the user doesn't have to do anything to the subject to
make it assign to the correct ticket.

-- 
Paul Johnson
Email and IM (XMPP & Google Talk): baloo at ursine.ca