SV: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ)

[Brian Kjelin Olsen]

Hi Jesse

I'm sorry that this reply was delayed, but several other tasks were impediment for continuing this issue. Nevertheless, it is still an issue we haven't bin able to solve even though several people have suggested changes of various settings.

You asked for the Perl and Mime version and about the database and webui setup.
- MimeTools version is: 5.420. The encode version was: 2.01 but is upgraded to 2.20
- Perl version is: v5.8.5 built for i386-linux-thread-multi
- DB (Oracle) and webui looks alright - no strange conversions...

Everything looks right - except for the subject in e-mails returned from RT... 
There are no problems with Danish letters in the mail body.

Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S

-----Oprindelig meddelelse-----
Fra: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sendt: 25. april 2007 15:40
Til: Brian Kjelin Olsen
Cc: RT Users
Emne: Re: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ) 


On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote:

> During our correspondence with our customers by mail through the RT  
> system, the Danish letters (æøå / ÆØÅ) is getting unreadable when  
> they are placed in the subject.
> Any ideas would be most welcome.
>
> Example:         "Subject: Fwd: [support.schilling.dk #120841]  
> Sÿgefunktion på kunde. ÿBLEGRÿDÿ - ÿblegrÿdå"
> Correct subject: "Subject: Fwd: [support.schilling.dk #120841]  
> Søgefunktion på kunde. ÆBLEGRØDÅ - æblegrødå"
>


What Perl version are you running? Are you current on MIME::Tools and  
Encode? Is it right in the database and/or webui?