SV: SV: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ)

[Brian Kjelin Olsen]

No, I haven't heard of any having the same problem with Danish letters in the subject only.

Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S

-----Oprindelig meddelelse-----
Fra: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sendt: 16. maj 2007 18:35
Til: Brian Kjelin Olsen
Cc: RT Users
Emne: Re: SV: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ) 


On May 16, 2007, at 6:38 AM, Brian Kjelin Olsen wrote:

> Hi Jesse
>
> I'm sorry that this reply was delayed, but several other tasks were  
> impediment for continuing this issue. Nevertheless, it is still an  
> issue we haven't bin able to solve even though several people have  
> suggested changes of various settings.
>
> You asked for the Perl and Mime version and about the database and  
> webui setup.
> - MimeTools version is: 5.420. The encode version was: 2.01 but is  
> upgraded to 2.20
> - Perl version is: v5.8.5 built for i386-linux-thread-multi
> - DB (Oracle) and webui looks alright - no strange conversions...
>
> Everything looks right - except for the subject in e-mails returned  
> from RT...
> There are no problems with Danish letters in the mail body.

Has anyone else seen this issue? (Finding commonalities would help  
track it down)


> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Schilling A/S
>
> -----Oprindelig meddelelse-----
> Fra: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sendt: 25. april 2007 15:40
> Til: Brian Kjelin Olsen
> Cc: RT Users
> Emne: Re: [rt-users] Charset error in subject when using Danish  
> letters (æøå / ÆØÅ)
>
>
> On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote:
>
>> During our correspondence with our customers by mail through the RT
>> system, the Danish letters (æøå / ÆØÅ) is getting unreadable when
>> they are placed in the subject.
>> Any ideas would be most welcome.
>>
>> Example:         "Subject: Fwd: [support.schilling.dk #120841]
>> Sÿgefunktion på kunde. ÿBLEGRÿDÿ - ÿblegrÿdå"
>> Correct subject: "Subject: Fwd: [support.schilling.dk #120841]
>> Søgefunktion på kunde. ÆBLEGRØDÅ - æblegrødå"
>>
>
>
> What Perl version are you running? Are you current on MIME::Tools and
> Encode? Is it right in the database and/or webui?
>
>