Re: SV: SV: SV: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ)

[Jesse Vincent]

On May 23, 2007, at 5:23 AM, Brian Kjelin Olsen wrote:

> To summarize: It is only the subject in the _outgoing_ mail from RT  
> that has wrong characters - the mail body looks fine (including  
> Nordic national characters).
> Everything inside RT looks fine and the subject is shown correctly  
> in the webui. Even checked the database tables and they're fine too.
> So my guess is, that it has to do with the mail-sender (whereever  
> that is :))
>
> Apache is configured with default charset as UTF-8
>     AddDefaultCharset UTF-8
> A bunch of additional charset is added in the httpd.conf
> including latin1.
>
>  In RT_SiteConfig.pm following is set:
>     @EmailInputEncodings = qw(iso-8859-1 us-ascii utf-8)
>        unless (@EmailInputEncodings);
>     Set($EmailOutputEncoding , 'iso-8859-1');
>

If you set the output encoding to utf-8 as a test, does it work  
correctly?

>  Does this answer your questions?
>
> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Schilling A/S
>
> -----Oprindelig meddelelse-----
> Fra: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sendt: 18. maj 2007 18:47
> Til: Brian Kjelin Olsen
> Cc: RT Users
> Emne: Re: SV: SV: [rt-users] Charset error in subject when using  
> Danish letters (æøå / ÆØÅ)
>
>
> On May 18, 2007, at 2:40 AM, Brian Kjelin Olsen wrote:
>
>> No, I haven't heard of any having the same problem with Danish
>> letters in the subject only.
>
> If there are other message headers with Danish characters, do they
> get similarly mangled? Are the characters typed in as unicode or
> latin-1? Does it happen only with one mail client or with many? Are
> there clients it doesn't happen iwth?
>
>
>> Med venlig hilsen / Best regards
>> Brian Kjelin Olsen
>> Schilling A/S
>>
>> -----Oprindelig meddelelse-----
>> Fra: Jesse Vincent [mailto:jesse at bestpractical.com]
>> Sendt: 16. maj 2007 18:35
>> Til: Brian Kjelin Olsen
>> Cc: RT Users
>> Emne: Re: SV: [rt-users] Charset error in subject when using Danish
>> letters (æøå / ÆØÅ)
>>
>>
>> On May 16, 2007, at 6:38 AM, Brian Kjelin Olsen wrote:
>>
>>> Hi Jesse
>>>
>>> I'm sorry that this reply was delayed, but several other tasks were
>>> impediment for continuing this issue. Nevertheless, it is still an
>>> issue we haven't bin able to solve even though several people have
>>> suggested changes of various settings.
>>>
>>> You asked for the Perl and Mime version and about the database and
>>> webui setup.
>>> - MimeTools version is: 5.420. The encode version was: 2.01 but is
>>> upgraded to 2.20
>>> - Perl version is: v5.8.5 built for i386-linux-thread-multi
>>> - DB (Oracle) and webui looks alright - no strange conversions...
>>>
>>> Everything looks right - except for the subject in e-mails returned
>>> from RT...
>>> There are no problems with Danish letters in the mail body.
>>
>> Has anyone else seen this issue? (Finding commonalities would help
>> track it down)
>>
>>
>>> Med venlig hilsen / Best regards
>>> Brian Kjelin Olsen
>>> Schilling A/S
>>>
>>> -----Oprindelig meddelelse-----
>>> Fra: Jesse Vincent [mailto:jesse at bestpractical.com]
>>> Sendt: 25. april 2007 15:40
>>> Til: Brian Kjelin Olsen
>>> Cc: RT Users
>>> Emne: Re: [rt-users] Charset error in subject when using Danish
>>> letters (æøå / ÆØÅ)
>>>
>>>
>>> On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote:
>>>
>>>> During our correspondence with our customers by mail through the RT
>>>> system, the Danish letters (æøå / ÆØÅ) is getting unreadable when
>>>> they are placed in the subject.
>>>> Any ideas would be most welcome.
>>>>
>>>> Example:         "Subject: Fwd: [support.schilling.dk #120841]
>>>> Sÿgefunktion på kunde. ÿBLEGRÿDÿ - ÿblegrÿdå"
>>>> Correct subject: "Subject: Fwd: [support.schilling.dk #120841]
>>>> Søgefunktion på kunde. ÆBLEGRØDÅ - æblegrødå"
>>>>
>>>
>>>
>>> What Perl version are you running? Are you current on MIME::Tools  
>>> and
>>> Encode? Is it right in the database and/or webui?
>>>
>>>
>>
>

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