[rt-users] RT 4

[Tom Lanyon]

On 02/05/2007, at 3:24 AM, Jesse Vincent wrote:

> If, for the sake of argument, Best Practical were to rewrite RT,  
> what would you want to see in the new product?
>
> Think big.
>
> Jesse

Whilst we haven't had anything wrong with RT, the 'powers from above'  
are evaluating other products and looking to move away from RT (oh  
no!) to a more integrated solution.

Therefore our requirements would be:

	- Customer database and the ability to track tickets per customer
	- Extended time tracking: start/stop tracking time against a ticket  
then report on time spent per customer

Thanks.

--
Tom Lanyon
Systems Administrator
NetSpot Pty Ltd