[rt-users] RT CLI and multiple lines

[Dmitri Tikhonov]

Hi Torsten,

this has been discussed a while back:

http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html

   - Dmitri.

Ham MI-ID, Torsten Brumm wrote:
> Hi RT Users,
> 
> again a question/problem with RT CLI, again mulitple lines. I’m trying 
> to create a ticket in interactive mode (-e) with more then one line of text.
> 
>  
> 
> I’m using this: /opt/rt3/bin/rt create -t ticket -e set subject='TEST 
> 30.5.2007 from CLI' and this brings me to the Editor:
> 
>  
> 
> # Required: id, Queue
> 
>  
> 
> id: ticket/new
> 
> Queue: General
> 
> Requestor: root
> 
> Subject: TEST 30.5.2007 from CLI
> 
> Cc: torsten.brumm at kuehne-nagel.com
> 
> AdminCc:
> 
> Owner: root
> 
> Status: new
> 
> Priority: 50
> 
> InitialPriority: 20
> 
> FinalPriority: 90
> 
> TimeEstimated:
> 
> Starts: 2007-05-30 08:05:29
> 
> Due: 2007-05-31 08:05:29
> 
> Text: ONE LINE
> 
>  
> 
> In this case, with one line it works well, but if I try to set another 
> line (CR/LF) it brings this:
> 
>  
> 
> # Please resubmit with errors corrected.
> 
>  
> 
> --
> 
>  
> 
> # Syntax error.
> 
>  
> 
> id: ticket/new
> 
> Queue: General
> 
> Requestor: root
> 
> Subject: TEST2 30.5.2007 from CLI
> 
> Cc:
> 
> AdminCc:
> 
> Owner:
> 
> Status: new
> 
> Priority:
> 
> InitialPriority:
> 
> FinalPriority:
> 
> TimeEstimated:
> 
> Starts: 2007-05-30 08:08:12
> 
> Due: 2007-05-30 08:08:12
> 
> Text: LINE 1 and RETURN after
> 
>> > Line2
> 
> Line3
> 
>  
> 
> I have checked the rt cli tool for this hint from Philip klime I think:
> 
>  
> 
>>  --- bin/rt      2006-09-28 08:53:43.000000000 -0400
> 
>>  +++ /opt/rt3/bin/rt     2006-09-25 10:48:09.000000000 -0400
> 
>>  @@ -388,7 +388,7 @@
> 
>>           elsif (/^set$/i) {
> 
>>               my $vars = 0;
> 
>>
> 
>>  -            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/xms) {
> 
>>  +            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
> 
>>                   my ($key, $op, $val) = ($1, $2, $3);
> 
>>                   my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?
> 
>>  \%add : \%del;
> 
>  
> 
> The line looks correct.
> 
>  
> 
> Any ideas? How do you use the RT CLI with more then one line of text? Do 
> I something wrong?
> 
>  
> 
> Thanks
> 
>  
> 
> Torsten
>