[rt-users] Create Ticket but only if Custom Field is...

[Tim Wilson]

>>> On Fri, Nov 2, 2007 at  7:32 AM, in message <472B18E1.1000501 at factory7.com>,
Matt Westfall <mwestfall at factory7.com> wrote: 

> I'm having the hardest time figuring out how to create a ticket based on
> the status of a Custom Field.

Matt,

Try looking at this wiki page:

http://wiki.bestpractical.com/view/OnCustomFieldValueChange

At the bottom you'll find the solution that worked best for me when I need to trigger a scrip on a particular value of a custom field. Good luck.

-Tim


-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us