[rt-users] Hidding approvals tickets

Emmanuel Lacour elacour at easter-eggs.com
Fri Nov 2 11:49:44 EDT 2007


I try to setup a simple approval mechanism, following the instructions
on the RT wiki.

My needs are simple I think:

have all new ticket comming in queue "foo" to be approved by anyone
member of the rt group foo-manage.

Actually, it almost works, for each new ticket in foo queue, I see it in
the approval menu, members of foo-manage group get alert email, they can
approve it, _but_, without approving it, the ticket is already present in
the "new tickets" list and we can already work with it :(
There is just a "Depends on" pointing to the ticket in foo-manage queue
in this ticket.

Any help? ;)

Here is what I did:

So I created the queue foo-manage:

- watchers: group foo-manage
- added specific scripts from the default approval queue allong with my
  global scripts:

  - If an approval is rejected, reject the original and delete pending
  - When a ticket has been approved by all approvers, add correspondence
	to the original ticket
  - When a ticket has been approved by any approver, add correspondence
	to the original ticket
  - When an approval ticket is created, notify the Owner and AdminCc of
	the item awaiting their approval

- added the templates for the previous scripts, copied from the default
  approval queue

In the queue "foo", I added this script: On create, Create tickets with
approvals template in trasactioncreate stage.

and the template "approvals":

===Create-Ticket: foo
Subject: Approve Foo Ticket: {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: foo-manage
Type: approval
Owner: rt
AdminCC: {
   my $group_name  = 'foo-manage';
   my $groups      = RT::Groups->new( $RT::SystemUser );

         'FIELD'    => 'Name',
         'OPERATOR' => '=',
         'VALUE'    => $group_name );
Content: Someone has created a foo ticket. Please review and approve it.

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest  -  75014 Paris   -   France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -     Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com   -    http://www.easter-eggs.com

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