[rt-users] [Fwd: Create Ticket but only if Custom Field is...]

[Matt Westfall]

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There are two TransactionObj there.  So would

unless ( $self->TransactionObj->Type eq "Resolved" &&
$self->TransactionObj->Field == FIELD_ID )
       { return 0; }

return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
/Yes/i;

1;


The first check would 1) ensure that the ticket is being resolved &&
That the CustomField is Set.

Then if Followup is Yes, it would then return 1?

What is the purpose of self->transactionobj->Field == ####??

Should I just be checking for if it's Resolved, and if so, checking value?

Thanks,
Matt
Tim Wilson wrote:
>>>> On Mon, Nov 5, 2007 at  1:41 PM, in message <472F7200.8080507 at factory7.com>,
> Matt Westfall <mwestfall at factory7.com> wrote: 
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> 
>> I did see that page on the Wiki.  However, I am trying to take an action
>>  when the ticket is resolved, and if a custom field is something.
> 
> On this part...
> 
> unless (
>  ( $self->TransactionObj->Type eq "CustomField"
>    &&  $self->TransactionObj->Field == FIELD_ID )
>  ||  $self->TransactionObj->Type eq "Create"
>  ) {
>    return 0;
> }
> 
> return 0 unless $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME') =~ /CUSTOM_FIELD_VALUE/i;
> 
> 1;
> 
> You could probaby change the TransactionObj type to "Resolved."
> 
> -Tim
> 
> 
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