[rt-users] Unowned Tickets list

[Kobus Bensch]

Hi Kenn

Thank you, your advise was spot on.

Kobus

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: 02 November 2007 22:20
To: Kobus Bensch
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Unowned Tickets list

Kobus,


	From what you've listed, it looks like anyone in this group SHOULD
be 
able to see all unowned tickets, at least in queue comp1. I didn't see 
the right to modify listed so I assume you have granted that right 
globally to the role "owners". I would think that the key to "seeing" 
unowned tickets in a queue is having the rights "TakeTicket", 
"StealTicket", and "OwnTIcket" for that queue either individually or 
thru group rights. Also, if those rights are granted globally to 
"Privileged" or "Everyone". If those rights are granted to any roles 
globally or for a queue and someone is in one of those roles then that 
will also allow them to see unowned tickets in a queue. I might be 
wrong, but that's how it seems to work for us.

Kenn
LBNL

On 11/2/2007 7:11 AM, Kobus Bensch wrote:
> Hi
> 
> I saw an email from an RT user regarding unowned tickets. I have a 
> similar problem where it appears all users see all unowned tickets. And 
> search I may I am unable to find the correct combination of rights to 
> prevent this except for the users belonging to all groups.
> 
> I have the following setup:
> 
> User A belongs to group A. Queue Comp1 has group a as membership with 
> the following rights for the group and the queue:
> Queue group rights
> 
> 
>       Current rights
> 
> /(Check box to revoke right)/
> CommentOnTicket
> CreateTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> StealTicket
> TakeTicket
> Watch
> 
> Group rights
> 
> 
>       Current rights
> 
> /(Check box to revoke right)/
> SeeGroup
> 
> Can you perhaps let em know where I am going wrong.
> 
> Thanks in advance
> 
> Kobus
> 
> 
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